Frequently Asked Questions
Everything you need to know about shopping with Osmo PL
What are the available shipping methods and delivery times?
We offer standard and express shipping across Poland and the EU. Standard delivery typically takes 2-4 business days, while express orders are delivered within 1-2 business days.
How can I return an item if I am not satisfied?
You can return any unused item in its original packaging within 30 days of receipt. Simply contact our support team to receive a return label and instructions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard), BLIK, Przelewy24, and traditional bank transfers for your convenience.
How can I track the status of my order?
Once your order is shipped, you will receive an email notification containing a tracking link. You can also view your order status by logging into your account on our website.
Are your products covered by a warranty?
Yes, all products purchased at Osmo PL come with a standard 2-year manufacturer warranty covering any defects in materials or workmanship.
Can I modify or cancel my order after it has been placed?
If your order has not yet entered the fulfillment stage, we can modify or cancel it. Please contact our customer service immediately via chat or email for assistance.